Privacy Policy

Last Updated: 13-08-2026

Introduction

Welcome to Crowd Recharge - Powered by DREAM RECHARGE PRIVATE LIMITED! This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile and web application ("App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the App.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: Information that identifies you as an individual, such as your name, email address, phone number, etc. This information is only collected if you voluntarily provide it to us.

• Image and Document Information: When you upload a profile picture or provide identity documents (e.g., a government-issued ID), we collect and store those images. We use this information to verify your identity and personalize your account. You are not required to upload images, but certain verification features will not function without them.

• Device Information: We may collect information about your mobile device, including the hardware model, operating system and version, and unique device identifiers.

• Usage Data: We collect information about how you use the App, such as the features you use and the actions you take within the App.

• Location Data: If you grant permission, we may collect information about your device's location to provide location-based services.

• Log Data: When you use the App, our servers may automatically record certain information, including your IP address, browser type, and the pages or features of our App that you accessed.

2. Tracking & Advertising Identifier

With your permission, our App accesses your device's Advertising Identifier (IDFA) through the Facebook SDK to measure app install performance, analyze user engagement, and improve our marketing effectiveness.

When you first open the App, you will be shown a permission prompt (App Tracking Transparency) asking whether you allow tracking. You may choose to allow or deny this request. If you deny permission, the App will continue to function normally, but Facebook will not be able to use your identifier for tracking purposes.

You can change your tracking permission at any time on your iOS device by going to:

Settings → Privacy & Security → Tracking

We do not sell your personal data to third parties. Data collected through this tracking identifier is used solely for advertising attribution and app analytics purposes and is processed in accordance with Facebook's own privacy policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the App's functionality.
• To verify your identity and personalize your profile using the photos or documents you upload.
• To improve, personalize, and expand our App.
• To communicate with you, including sending you notifications and responding to your inquiries.
• To monitor and analyze usage and trends to improve the user experience.
• To measure app installs, advertising attribution, campaign performance, and user engagement where you have granted the required tracking permission.
• To protect against, identify, and prevent fraud and other illegal activities.
• To comply with legal obligations and enforce our terms and policies.

4. Sharing of Information

We may share your information with:

• Service Providers: We may employ third-party companies and individuals to facilitate our App, provide services on our behalf, or perform App-related services. For example, we may use a third-party identity verification service to validate your ID documents, a cloud storage provider to store your uploaded images, or analytics and advertising service providers to measure app performance and advertising effectiveness. These third parties have access to your Personal Information only as necessary to perform these tasks on our behalf and are obligated to handle such information in accordance with applicable privacy requirements.

• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Security of Your Information

We take the security of your information seriously and use reasonable administrative, technical, and physical measures to protect the information we collect. Uploaded images and ID documents are stored securely and are accessible only by authorized personnel for identity verification. However, please be aware that no security measures are perfect or impenetrable.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: You can request access to the Personal Information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete Personal Information.
• Deletion: You can request that we delete your Personal Information, including any images or documents you have uploaded, subject to certain exceptions which are separately mentioned in our Delete Account Policy.
• Objection: You can object to the processing of your Personal Information under certain circumstances.
• Withdrawal of Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Crowd Recharge - Powered by DREAM RECHARGE PRIVATE LIMITED
Floor No.: 4th Floor
Building No./Flat No.: 401-403
Road/Street: Alpha 1
Locality/Sub Locality: Alpha 1
City/Town/Village: Greater Noida
District: Gautam Buddha Nagar
State: Uttar Pradesh
PIN Code: 201306
Email: [email protected]
Phone: 01204009988